Discord has become a popular tool in the workplace over the past year. Discord was designed for the gaming community and still maintains a gaming-like interface. In the workplace, Discord provides fast audio chat as an alternative to Slack but is not really catered for that audience. Many Loop Team users are former Discord teams but switched to Loop Team because it is meant and designed for work.
Let's look at some common reported challenges of remote work and compare Loop Team to Discord:
1.) Not enough communication & collaboration in the team
• Loop Team encourages synchronous communication by providing the fastest way to have an audio or video discussion with a teammate — just tap a teammate (or use the Instant Drop-In akin to Mac Spotlight search) to connect with a teammate in just 1 second.
Hover over teammate and click to audio or video call:
Or, hit (Command + Shift +D) to access the keyboard free QuickDrop:
• Automatic Activity Status enables real presence giving you context as to when might be good time to connect. Knowing when your colleague is working on Slides or is in Deep Focus provides context and encourages more conversation.
• Real-time discussion summaries across your team also invite conversation — it’s the equivalent of real-world background conversations that many of us are sorely missing from the office.
• Post-discussion history presented into a feed provides context and encourages more collaboration especially for your team spread across time zones.
On the surface, Discord allows your team to see when teammates are online, just like Loop Team. But Discord’s lack of ‘Deep Presence’ is a key missing element that sees Discord users make the switch to Loop Team.
• Discord does not provide automatic Activity status. Users can only present themselves online, idle (shows that a user has recently been online), Do Not Disturb, Invisible, and custom status settings. This lack of presence results in frequent distractions from teammates that interrupt without the required status context. More communication and collaboration happens when teammates know the availability of their colleagues corroborated by recent research from Harvard Business Review.
As an example, here’s a recent comment from a Loop Team user that talks to the importance of presence and why his team switched from Discord to Loop Team:
“The Dev team actually brought Loop Team to us because of the ability to drop in on a desk — made it easy to feel present that way. The ease that this can be done is great. [Discord] makes for a disrupted working environment when you don’t have visible social queues. Context switching is where I see Discord hurting. I’ve dropped in on my CTO a bunch of times only to find that I’m complete destroying his flow.”
2.) Team members are continuing to feel lonely
• Seeing team activity, active discussions and more, brings liveliness into the work day. Real presence makes you feel that you are online and connected with your teammates across time zones. To support this, Loop Team has integrated over 200 business applications to bring a greater sense of presence and awareness to office happenings including what’s about to happen, what’s happening and what’s happened.
• Discord has limited support for seeing teammates. Loop Team customers tell us it does not go far enough to solve loneliness. Seeing activity status and the work underway, who’s in discussions together, the topics being discussed, and the recent activity in the workspace provides the helpful context and ‘buzz’ that comes with presence.
Read how Loop Team compares to Slack
Read how Loop Team compares to Zoom